Reference

Terms and Conditions That Cover Your 77bj Account

These terms set out what you agree to when you open and use a 77bj account — covering how your wallet works, what actions we can take, and how disputes are handled.

Account Holder ObligationsbKash, Nagad & Rocket Wallet UseEligibility by Local LawAccount Suspension ConditionsDispute Resolution Path
77bj Terms and Conditions That Cover Your 77bj Account
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, wallet activity, or a transaction made through bKash, Nagad, or Rocket, our support team is here to help. Reach us through the channels below and quote your account ID so we can pull up your case quickly.

Live Chat Open the chat widget from your account dashboard. Describe your terms-related query and include your account ID for the fastest response.
Email Support Send your terms or account query to our support address found in the Help section of your account. We aim to respond to all written queries.
Help Centre The Help Centre inside your account lists answers to the most common terms questions, including wallet-specific rules for bKash, Nagad, and Rocket.
HOW WE HANDLE THIS

Account Security and Policy Accountability at 77bj

We take the obligations in these terms seriously on our side too. Below is how we handle the key areas these terms cover — from how your account data is stored to what happens when a payment dispute is raised against a bKash, Nagad, or Rocket transaction.

Account Data Retention

We retain your account records for as long as your account is active and for a defined period after closure, in line with our data handling obligations under applicable rules.

Wallet Transaction Review

Any bKash, Nagad, or Rocket transaction flagged as mismatched goes to our verification team. We will contact you via your registered mobile number to resolve it.

Account Security Practices

Your password and OTP are yours alone. We will never ask for them via chat or email. If you suspect unauthorised access, lock your account from settings immediately.

Requesting Policy Changes

If you want to update your registered details — name, mobile number, or linked wallet — contact support with valid ID. Changes to verified details take up to 48 hours.

Questions About These Terms, Answered

These are the questions we get most often about our terms and conditions. If your question is not covered here, reach out through live chat or the Help Centre inside your account.

Yes. All wallet activity — including bKash, Nagad, and Rocket deposits — is governed by these terms. The wallet must be registered in your own name to be accepted.

Depending on the nature of the breach, we may suspend your account, withhold pending transactions, or close the account permanently. You will be notified via your registered contact.

No. Our terms require that all payment sources match the verified name on your account. Third-party wallet use is a breach and may trigger a transaction hold or account review.

Eligibility depends entirely on your local law and the regions we currently support. It is your responsibility to confirm that using our platform is permitted where you are located.

We may update these terms at any time. We will aim to notify active account holders, but continued use of your account after a change constitutes acceptance of the revised terms.

Contact support through live chat or email and provide valid identification. Updates to verified details such as your registered mobile number or linked wallet take up to 48 hours to process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.