What This FAQ Covers and Why It Matters
Most questions we receive fall into four areas: opening an account, moving money in and out, getting back into your account on a different device, and reaching support when something does not look right. We have written each answer the way we would explain it to you directly — not with legal filler, but with the actual steps involved. For deposits, that
means naming the wallet you open (bKash, Nagad, or Rocket), sending to the account number shown in your dashboard, and confirming with your PIN. For withdrawals, it means checking that your wallet name matches your registered account name before requesting. For device access, it means understanding that your session carries across mobile browser and desktop without a separate app install. Use the
sections below to find exactly what you need. If your question is not here, our support team is reachable through the channels listed further down this page.
- bKash
- Nagad
- Rocket
- Mobile Browser Access